Hello! Should the answer to your question not be here, feel free to contact me via the contact button on the top bar of the shop.
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PRE-ORDER INFO
Pre-order items are items that are listed before being produced or on hand. When you pre-order, you are aware your item will not ship immediately, and that there is a wait time on top of shipping time to allow for production.
This wait time is an estimate, found in the item description, but this time might be anywhere between 1.5 to 3 months.
If ordered with on-hand items, the on-hand items will be combined with the pre-orders when those arrive to me, so the wait time applies to them too. If you want to receive the items that are on-hand sooner, please order them seperately.
Shipping Info
You can expect your items to ship within 7 to 14 business days (unless it is a pre-order.)
Once an item is shipped, it is out of my hands! If it gets lost, there is not much I can do. Every order (unless a solo sticker order without the add-on attatched) comes with tracked shipping.
Payment Methods
✦ Credit or debit cards via Stripe.
✦ Paypal.
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FAQ
Q: Do you ship internationally?
A: Short answer: yes!
If you live in the UK or anywhere where VAT laws apply, you may have to pay additional tax to receive your item. I am not responsible for this fee!
Q: Why hasn't my order been shipped?
A: If it was a pre-order listing, always keep in mind that it is AFTER the pre-order period ends that I begin the process to get them manufactured. I can't ship something to you if I don't have it yet! There is always the possibility of delays within manufacturing, but I will keep as updated as I can in the little announcement tab on my shop. Thank you!
Q: What happens if I order an item you have in-stock with something thats preorder?
The in-stock item will ship only after the preorder item is available to be shipped. If you want to get something else sooner, you need to order it seperately!
Q: I put the wrong address in my order!! What do I do?
A: I accept order changes, just contact me, via my email or the contact button above, before the order is shipped and Ill get that fixed up for you. If you get an email with the tracking number, and the order is shipped, then I cannot change it!
If it is re-sent to me due to an incorrect or insufficient address, there will be a reshipment fee.
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Should you have gotten the wrong item in your order: I'm a one-man operation, so mistakes like this might happen! Please contact me and I'll get it sorted out best as I can.
Should your package be lost: While I can't do anything if your package had been marked as delivered, if it is TRULY lost (your tracking stops completely for an unordinary amount of time), you could contact me for a refund. Once a package is handed over to the post office, there's usually nothing I can do afterwards.
Should your order get returned to sender: I will contact you! You'll have to pay for shipping a second time so I can re-ship it.
Should you need an address change: Contact me ASAP. I change addresses manually. You need to have contacted me BEFORE you receive your tracking number. If I no longer have the package on hand, there's nothing I can do, but if I do still have it on hand, you may have to pay for shipping again.
